A user chooses to DFU (Device Firmware Update) restore their iDevice only to solve many issues with the device, he/she might have been locked out of the device after a lot of wrong password attempts, or you might have to restore it as a troubleshooting step. However, it is common knowledge that many users are unable to restore their iDevices.
Here is an example Dylan on Reddit, asks:
I keep getting the “iTunes could not connect to this iPhone, the value is missing” error, how can I fix it?
And he is not the only one, this error is a pain to deal with, since restoring your iPad, iPhone or any other iOS device could be your last resort to fix the issues it has been having, and this error means you are not allowed to do that even.
iPhone is Disabled Connect to iTunes Value is Missing
Do not lose hope, we at TopMobileTech personally investigated these matters, some of our team members had the same experiences in the past (as you would have guessed) and in this article, we have culminated all the knowledge you need, to deal with “iTunes could not connect to this iPhone, the value is missing” error.
Updating Your iTunes
There are numerous reasons to why this particular error is showing up, one of the most common reasons for the same is having an outdated version of iTunes. So it is important for you to update the version of your iTunes, here is how you shall do it:
- Open iTunes on your personal computer, and click on the Help tab.
- A drop-down menu will appear under the Help tab, click on Check for Updates.
- Now all is done, you need to wait for a couple of seconds as the iTunes updates itself to the latest version.
- Once step 3 is done, and your iTunes has been updated to the latest version, you should be able to restore your device.
If this does not work out for you, unfortunately, try the next method.
Reinstalling your iTunes
It may so happen that sometimes the iTunes files may be corrupted, and that may lead to the error “iTunes could not connect to this iPhone, the value is missing.” So, another way to fix this issue is by reinstalling iTunes, here’s how you shall do it:
Reinstalling iTunes for Windows Computers
Use this method if you have a Windows PC, you are required to uninstall iTunes and all its related components
- Click on Start and go to Control Panel.
- Now, click on programs.
- Choose Programs and Features.
- Click on Uninstall a program.
- Select iTunes
- Uninstall all Apple related programs as well.
After reinstalling iTunes on your computer, you shall be able to restore your iDevice. If you are still getting the same error, try the perform the following method:
Make sure you have installed the following items:
- Apple Software Update
- Mobile Device Support
- Apple Application Support
- Any other Apple-related programs
On some computers, iTunes might have two Apple Application Support versions make sure you uninstall them both. To check if all related programs are uninstalled you can get the help of the search bar by typing “apple” in it.
- Now that you have uninstalled iTunes and all the Apple programs, restart your computer.
- After restarting, download iTunes from apple.com, this will be the latest version for obvious reasons.
- Open the file that you downloaded and you will see an installation wizard come up.
- Follow the installation instructions and go through the steps of “Choose the location” of the iTunes folder and then “agree to the terms and conditions.”
- Click Finish, after the installation is done you will have a new iTunes app on your computer that will be working.
Reinstalling iTunes for Mac Computers
Uninstalling iTunes from Mac computers can be tricky this is because iTunes is inbuilt in iOS systems, however, follow these steps to get the error at hand fixed easily:
- Open the Applications folder and find the iTunes.
- Right-click iTunes (or Comand + Click), and choose Get Info.
- Locate the little lock icon located on the bottom-right corner of the window.
- Insert the admin password when needed.
- Click on the Sharing & Permissions arrow and you will see a new section will open up.
- Click on the Read & Write privileges and then select Everyone.
- Step 7: Delete the iTunes icon.
- Step 8: Visit www.apple.com and download the latest version of iTunes.
- Step9: Open the downloaded file, you will see the installation wizard.
- Step 10: Now keep following the installation instructions and install the app. Tick the “agree to terms and conditions” and choose the location of the iTunes files.
After you have reinstalled iTunes on your computer, try restoring your iDevice. If for some reason you are still getting the same error, try the following method.
Restore Your iDevice Through Hard Reset
- Connect the iDevice to a computer using a USB cable.
- Perform a Hard Reset (Forced Restart) on your device. If you do not know the procedure, check out the Forced Restart section in the iPhone dead article
- Once the iTunes logo comes up on your iDevice, iTunes will give you 2 options in a dialog box — Update and Restore.
- Click the Restore button, and confirm your choice when you are asked.
- If this does not restore your device, click on Cancel in the next dialog box.
- Now, click the Restore option that is in the iTunes application window, you will be again asked to confirm your action.
- Confirm your choice, and the restore process should start.
These are the ways that can help you fix the annoying “iTunes Could Not Connect to This iPhone. The Value is Missing.” To stay updated with latest technology news, updates in the tech industry or to get all your technology-related questions answered and queries resolved stay connected to Topmobiletech.com, TopMobileTech brings to you all the latest and insider knowledge that you need!